Question 1

What is the minimum deposit to get started?

Accepted Answer

You can open and fund your account from R4,100 minimum. You're free to add more capital as your investment journey progresses.

Question 2

How do I withdraw my funds?

Accepted Answer

Request a withdrawal anytime from your dashboard. Money returns to your registered payment method within standard processing timeframes.

Question 3

Is my capital protected?

Accepted Answer

Accounts use industry-standard security and verification protocols. Remember: all investing carries risk, and your capital value can move both up and down.

Question 4

How long does setup take?

Accepted Answer

Most members finish registration within minutes. Once your opening deposit clears, you can activate your investment plan immediately.

Question 5

Are there any surprise fees?

Accepted Answer

All costs are transparent and shown upfront before you proceed. You'll always see exactly what applies to your plan — nothing hidden.

Question 6

What age do I need to be?

Accepted Answer

You must be at least 18 years old to register and invest. We'll verify your age and identity as part of our standard process.

Question 7

What payment methods do you accept?

Accepted Answer

We support major debit and credit cards, bank transfers, selected e-wallets and cryptocurrencies. The full range of options appears at the deposit stage.

Question 8

When can I speak to support?

Accepted Answer

Our support team operates Monday to Friday, 09:00 to 18:00, and aims to answer every enquiry within one business day.

Question 9

Who's responsible for tax on gains?

Accepted Answer

Tax on investment returns follows the rules of your country and is your responsibility. We recommend keeping records and speaking with a qualified tax professional.

Question 10

What does KYC verification involve?

Accepted Answer

KYC (Know Your Customer) is standard identity verification. It protects your account and is a routine requirement when opening an investment account.

Question 11

Do I need investing experience?

Accepted Answer

No experience necessary. Every member has a personal financial analyst who guides you throughout, so no prior market knowledge is required.

Question 12

Who actually manages my portfolio?

Accepted Answer

A dedicated financial analyst, backed by AI technology, works to your goals and risk appetite. Strategy and decisions remain human-led — technology supports the process.

Question 13

Is the platform regulated?

Accepted Answer

Yes — it complies with South African financial and cybersecurity regulations, with account safeguards and verification protocols in place.

Question 14

Can I add money to my account later?

Accepted Answer

Yes, absolutely. You can deposit additional capital whenever you choose and review your plan with your analyst as your circumstances change.

A straightforward way to reach us.

Email support

Hours

Response